Frequently Asked Questions
Returns
Eligibility: You may be eligible for a return if you received a defective or damaged item, or if the item you received is different from what you ordered. All original artworks and limited edition original artworks are created by hand. Therefore, slight differences may be visible when compared to the advertised photos. These differences due to the handmade nature contribute to the value of the artwork and are not grounds for a return or refund. Returns for non-defective items are accepted within 30 days of the purchase date. Conditions for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that have been customized or personalized cannot be returned unless they are defective or damaged. Initiating a Return: To initiate a return, please contact our customer support team at amanda.sklu@gmail.com within the specified return period. Provide your order number, a detailed description of the issue, and clear photographs if the item is damaged or defective. Return Shipping: The customer is responsible for shipping the returned item(s) to our designated return address, which will be provided when you contact the customer support team. We recommend using a trackable shipping service to ensure the safe return of your item(s). Shipping costs for returning non-defective items are the responsibility of the customer and are non-refundable.
Refunds
Refund Process: Once we receive and inspect the returned item(s), we will notify you regarding the status of your refund. If your return is approved, a refund will be processed to the original method of payment within 30 business days. Partial Refunds: In some cases, a partial refund may be granted for items that are not in their original condition or are missing parts. Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to gift cards, downloadable software, customized items, commissioned items, and items that are explicitly marked as non-returnable.
Exchanges
If you wish to exchange an item for a different size, color, or product of equal or lesser value, please contact our customer support team, and we will guide you through the exchange process.
Cancellation
You can cancel your order within 72 hours of placing it, provided that the order has not already been shipped. Once an order has been shipped, it cannot be canceled, and our standard return policy will apply. If a chargeback occurs, it will be considered justification for refusal of service in the future.
shipping
Processing Time: Original artworks typically require careful handling and packaging. Please allow 3-5 business days for order processing and packaging before your artwork is shipped. Delivery Time: The delivery time depends on your location, shipping method, and the size of the artwork. You will receive an email with tracking information once your order has been shipped, allowing you to track its progress. Shipping Rates: Shipping rates for original artwork are determined based on the size and weight of the artwork, the shipping destination, and the shipping method you choose during checkout. Packaging: We take great care in packaging your original artwork to ensure it arrives in pristine condition. Depending on the size and fragility of the artwork, we may use a combination of protective materials, including bubble wrap, foam, and sturdy boxes. We are committed to minimizing the risk of damage during transit. As a way to be more sustainable, reused packaging materials will be used while available prior to purchasing new packing materials. Once the reused packaging materials become unavailable, recyclable or compostable packing materials will be used, as a continuation of our sustainability efforts. Shipping Address: Please make sure that you provide a correct and complete shipping address during checkout. We are not responsible for any shipping delays or delivery issues caused by incorrect or incomplete address information. Receiving Your Artwork: When your artwork arrives, please inspect the packaging for any visible damage before accepting the delivery. If you notice any damage to the packaging, please make a note of it with the delivery carrier. In the rare event that your artwork arrives damaged, please contact us immediately at amanda.sklu@gmail.com with photographs of the damaged packaging and artwork, and we will assist you in filing a claim and arranging for a replacement.
Contact Us
If you have any additional questions about our Returns and Refund Policy or need customer assistance , please contact us at: Email: amanda.sklu@gmail.com We reserve the right to update or modify these policies at any time without prior notice. Please review this policy periodically for any changes. Your continued use of our services and website constitutes your acceptance of any amendments or updates to this policy. Last Updated: September 14, 2023
What is the Difference Between Original Artwork, Limited Edition Artwork, and Reproduction?
The sale of original artwork, limited edition original artwork, and print reproductions all involve different types of art offerings, each with distinct characteristics and value propositions for both artists and collectors. Here's an explanation of the differences:
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Original Artwork:
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Definition: Original artwork refers to a unique piece of art created directly by the artist's hand. It is typically one-of-a-kind and cannot be duplicated exactly.
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Characteristics:
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Uniqueness: Each original artwork is a singular creation, making it highly valuable due to its rarity.
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Authenticity: Original artworks carry the artist's personal touch, making them the most genuine representation of the artist's vision and skill.
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Value: Original artworks are generally the most valuable in terms of both artistic and financial value.
Limited Edition Original Artwork:
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Definition: Limited edition original artwork is a compromise between the uniqueness of an original and the desire to produce multiple copies. In this case, the artist creates a limited number of original pieces, each of which is still created by hand.
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Characteristics:
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Limited Quantity: The artist decides in advance how many copies of the artwork will be produced (e.g., a limited edition of 50). Each piece is numbered (e.g., 1/50, 2/50) to indicate its place in the edition.
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Artist's Involvement: The artist is directly involved in the creation of each piece, ensuring that they are similar but not identical.
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Value: Limited edition originals are more valuable than standard print reproductions due to their limited quantity and the artist's direct involvement. They are more affordable than original artwork because there are more opportunities to access the artwork.
Print Reproduction:
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Definition: A print reproduction, also known as an art print or poster, is a copy of an original artwork created through various printing techniques (e.g., digital printing, giclee printing). It is not an original piece of art but a duplicate.
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Characteristics:
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Mass Production: Prints can be produced in large quantities, allowing for wider distribution and affordability.
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No Handcrafting: Unlike original artworks and limited editions, prints are not created by the artist's hand, so they lack the unique qualities and imperfections of the original.
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Affordable: Prints are usually more affordable than original artworks and limited edition originals, making art more accessible to a broader audience.
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Value: While prints may have aesthetic value, they have less resale value in the art market than original artworks and limited edition originals. However, they can still be valuable in terms of decorative or sentimental value.
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In summary, the key differences lie in uniqueness, rarity, and the level of the artist's involvement. Original artworks are unique, limited edition originals are limited in quantity but still unique, and print reproductions are duplicates created through printing techniques and lack the scarcity of the original. Each type has its place in the art world and serves different purposes for artists and collectors.
